Ketan Pandya

Product Designer

Professional Experience

User Experience Designer II | Appian Corporation
July 2022 – Present
  • AI-Accelerated Product Vision: Compressed strategic product vision and prototyping cycles from 2 months to 2 weeks using generative AI workflows and high-fidelity interactive models to rapidly de-risk roadmaps and align executive stakeholders.
  • Government AI & Acquisition UX: Leading UX transformation for ProcureSight, Appian’s government acquisition offering used widely across federal agencies for market research and vendor monitoring, transforming the core experience from semantic search to generative AI tools providing deeper insights and recommendations.
  • Internal AI Tooling & Enablement: Engineered custom AI tooling—including plug-and-play usability testing overlays, automated accessibility audit scripts, and rapid prototyping utilities—accelerating study cycle times by 75% and standardizing testing ops across the UX team.
  • Design-Led Code Execution: Owned end-to-end production delivery by directly writing, testing, and merging frontend code (React/JS/SAIL), bridging the design-engineering gap to eliminate handoff drift and ensure 100% fidelity to UX specifications.
  • Global Enterprise Impact: Led end-to-end UX for a product suite adopted by 92 enterprise customers (e.g., Porsche, Pfizer, T. Rowe Price), achieving a 60% improvement in usability and standardizing WCAG 2.1 AA accessibility compliance across the platform.
  • Operational Efficiency: Designed foundational frameworks like the Rules Engine and Workflow system that saved implementation teams 2–3 sprints of development per project, enabling partners like DTCC to deliver apps in record time.
  • Design System Leadership: Led the Figma SAIL Component Library working group, growing external adoption to over 1,300 users and establishing consistent UI patterns across multiple business units.
  • Evidence-Based Design: Established standardized usability testing tracks at Appian World, conducting 50+ sessions to validate complex interaction patterns for CMS 2.0.
  • Organizational Leadership: Facilitated the UX Chapter, a monthly knowledge-sharing forum averaging 30–40 participants across 35+ sessions, integrating AI and advanced design topics to elevate team standards.
FE UI and UX Design Intern | Virsec Systems
June 2021 – August 2021
  • Designed dashboards and admin utilities for a cybersecurity platform, partnering with Product Owners to translate complex CVE security requirements into iterative UI prototypes.

Education

Master of Business Administration (MBA) Expected 2028
University of North Carolina at Chapel Hill
Master of Science in Information Science May 2022
University of North Carolina at Chapel Hill
Specialization: Human-Computer Interaction Design
Research: Master's Paper: User Preferences for Email Tasks on Different Platforms. A mixed-methods study analyzing mental models to determine task optimization strategies.
Bachelor of Arts in Philosophy May 2020
Virginia Tech
Minors: Japanese Studies, Creative Writing
Summa Cum Laude, Honors Laureate

Skills & Certifications

Design & Prototyping: Figma, AI-Assisted Prototyping (Gemini CLI, Kiro CLI), Appian SAIL (Low-Code), Adobe Creative Cloud.
Research & Strategy: Usability Testing, Information Architecture, WCAG 2.1 AA Accessibility, Systems Design, Heuristic Evaluation.
Certifications: Certificate of Interface Design (Shift Nudge, 2023), Google UX Design (2021), CITI Research Ethics (2021).

Activities

WHEELS Global Foundation (2025–Present) • Waffler’s Writing Workshop (2021–Present, 3 Published Annual Anthologies) • Eagle Scout (2016)