Ketan Pandya

Product Designer

Professional Experience

User Experience Designer II | Appian Corporation
July 2022 – Present
  • Strategic AI Roadmap: Defined the multi-year vision for Case Management Studio, evolving the product from feature-level design to a modular framework of rules-based automation and integrated AI capabilities.
  • Global Enterprise Impact: Led end-to-end UX for a product suite adopted by 92 enterprise customers (e.g., Porsche, Pfizer, T. Rowe Price), achieving a 60% improvement in usability and standardizing WCAG 2.1 AA accessibility compliance across the platform.
  • Operational Efficiency: Designed foundational frameworks like the Rules Engine and Workflow system that saved implementation teams 2–3 sprints of development per project, enabling partners like DTCC to deliver apps in record time.
  • Scalable Architecture: Architected the Solutions Hub theming engine, allowing customers to instantly propagate branding across both internal tools and public-facing portals without custom code.
  • Design System Leadership: Led the Figma SAIL Component Library working group, growing external adoption to nearly 1,000 users and establishing consistent UI patterns across multiple business units.
  • Evidence-Based Design: Established standardized usability testing tracks at Appian World, conducting 50+ sessions to validate complex interaction patterns for CMS 2.0.
  • Organizational Leadership: Facilitated the UX Chapter, a monthly knowledge-sharing forum averaging 30–40 participants across 35 sessions, and managed intern rotations to scale the design culture.
FE UI and UX Design Intern | Virsec Systems
June 2021 – August 2021
  • Designed dashboards and admin utilities for a cybersecurity platform to facilitate rapid action on CVE insights.
  • Collaborated with Product Owners to translate complex security requirements into iterative UI prototypes.

Education

Master of Science in Information Science May 2022
University of North Carolina at Chapel Hill
Specialization: Human-Computer Interaction Design
Research: Master's Paper: User Preferences for Email Tasks on Different Platforms. A mixed-methods study analyzing mental models to determine task optimization strategies.
Bachelor of Arts in Philosophy May 2020
Virginia Tech
Minors: Japanese Studies, Creative Writing
Summa Cum Laude, Honors Laureate

Skills & Certifications

Design & Prototyping: Figma, AI-Assisted Prototyping (Gemini CLI, Kiro CLI), Appian SAIL (Low-Code), Adobe Creative Cloud.
Research & Strategy: Usability Testing, Information Architecture, WCAG 2.1 AA Accessibility, Systems Design, Heuristic Evaluation.
Certifications: Certificate of Interface Design (Shift Nudge, 2023), Google UX Design (2021), CITI Research Ethics (2021).

Activities

WHEELS Global Foundation (2025–Present) • UX Y’all Conference (2021, Keynote Co-Director) • Eagle Scout (2016)